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SHISHAX
HUGE NEWSOnline sales across the EU go live August 11 at 9:00 AM CEST
HUGE NEWSOnline sales across the EU go live August 11 at 9:00 AM CEST
HUGE NEWSOnline sales across the EU go live August 11 at 9:00 AM CEST
HUGE NEWSOnline sales across the EU go live August 11 at 9:00 AM CEST
HUGE NEWSOnline sales across the EU go live August 11 at 9:00 AM CEST
HUGE NEWSOnline sales across the EU go live August 11 at 9:00 AM CEST
HUGE NEWSOnline sales across the EU go live August 11 at 9:00 AM CEST
HUGE NEWSOnline sales across the EU go live August 11 at 9:00 AM CEST
Policy · Política de Envío

Shipping Policy

Last updated: June 5, 2026

Shipping Policy

Last updated: June 17, 2026

Order Processing

ShishaX processes orders Monday through Friday during standard business hours (excluding Spanish public holidays).

Orders placed on weekends, holidays, or after 14:00 CET will begin processing on the next business day.

Please allow 1–3 business days for order processing before shipment.

During high-volume periods such as promotional sales, holidays, or product launches, processing times may be extended.

Once an order has been processed for shipment, we are unable to modify the shipping address, shipping method, or cancel the order. For cancellation before shipment, see our Refund and Return Policy.

Shipping Partners and Carriers

Shipments are managed through the following shipping management platforms:

  • ShippyPro (shippypro.com)
  • Sendcloud (sendcloud.com)
  • Packlink (packlink.es)

These platforms route shipments through established delivery carriers based on destination, shipping option selected, and service availability. Deliveries to customers are physically handled by the following carriers:

  • Spain (domestic, including Balearic Islands, Canary Islands, Ceuta and Melilla): Correos, Correos Express, CTT Express, GLS Spain, MRW, Nacex, TIPSA, DHL Parcel Iberia, InPost Spain (parcel locker delivery)
  • European Union (cross-border): GLS, DHL Parcel Iberia, DHL Express, UPS, FedEx, InPost (parcel locker delivery in select markets)
  • EFTA destinations (Norway, Switzerland, Iceland) and international express: DHL Express, UPS, FedEx

The specific carrier handling your order will be identified in the shipping confirmation email and tracking link provided after dispatch.

Domestic Shipping (Spain)

We currently offer the following domestic shipping options:

  • Standard Shipping (estimated 2–4 business days for mainland Spain, 4–10 business days for Balearic Islands, Canary Islands, Ceuta, and Melilla)
  • Free shipping on qualifying orders (where applicable)

We do not ship to P.O. Boxes (apartados postales).

Delivery time estimates are provided by the carrier and are not guaranteed.

Shipping costs are calculated at checkout based on destination, package weight, and selected service.

European Shipping

We ship to all EU member states and to select EFTA countries (Norway, Switzerland, Iceland) where permitted by law.

European shipping options and estimated delivery times vary by destination and carrier.

Estimated delivery time: 4–14 business days, depending on location.

For shipments within the European Union, no customs duties apply and Spanish IVA is included in the displayed price.

For shipments to EFTA destinations (Norway, Switzerland, Iceland) and to the Canary Islands, Ceuta, and Melilla, customers are responsible for:

  • Import duties
  • Customs fees
  • VAT or local taxes
  • Regulatory compliance in their country

ShishaX is not responsible for delays caused by customs clearance, local regulations, or carrier disruptions.

If a shipment is refused or returned due to unpaid duties or local restrictions, the customer may be responsible for return shipping costs and applicable fees.

Shipment Tracking

Once your order has been processed and shipped, a tracking number and the name of the assigned carrier will be sent to the email address provided at checkout.

Please allow up to 24 hours for tracking updates to appear in the carrier's system after the shipping confirmation email is received.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to reship the package. We will contact you before reshipping to confirm the corrected address and any applicable charges.

Shipment Issues

If your tracking information shows that your package has been delivered but you have not received it, contact us within 5 calendar days of the marked delivery date at info@shishax.eu.

Please include:

  • Your order number
  • The tracking number
  • Any relevant details (delivery photo if provided by carrier, last known location, etc.)

ShishaX is not responsible for:

  • Packages marked as delivered by the carrier where the carrier confirms delivery to the address provided
  • Stolen packages after confirmed delivery
  • Carrier delays beyond our control

We recommend contacting the carrier directly to initiate a trace or insurance claim where applicable. We will assist with carrier communication where possible.

Damaged Packages on Delivery

If your package arrives with visible damage:

  1. Where possible, refuse delivery and request the carrier return the package to sender
  2. If the package has already been accepted, photograph the damage immediately and contact us at info@shishax.eu within 5 calendar days
  3. Retain the original packaging and damaged contents until the claim is resolved

For damage to the product itself, refer to our Refund and Return Policy for the procedure under the legal guarantee of conformity.

Contact

For shipping enquiries:

Andrés Felipe Duque Alvarez (autónomo) Carrer Joan Miró 51, 08320 El Masnou, Barcelona, Spain Email: info@shishax.eu Phone: +34 647 63 62 85